Shipping policy

Shipping Policy

Thank you for shopping with Noxsama. Below is everything you need to know about our shipping process.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

Please note that processing times may be extended during high-volume periods, product launches, or promotions.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times vary based on your location and the shipping method selected at checkout. Delivery times are estimates only and are not guaranteed.

Domestic & International Shipping

We currently ship to domestic and international destinations.

International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. These charges are not included in the item price or shipping cost.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Please allow 24–48 hours for tracking information to update.

Shipping Delays

We are not responsible for shipping delays caused by:

  • The carrier

  • Customs processing

  • Weather conditions

  • Incorrect or incomplete shipping addresses

Once your order is handed over to the carrier, we are no longer in control of delivery speed.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they are marked as delivered by the carrier.

If your package is marked as delivered but you have not received it, please contact the shipping carrier directly.

Contact

If you have any questions about shipping, please contact us at:
📧 noxsamabrand@gmail.com